Aim

A course designed to equip individuals who may be working with children or would like to become involved in this type of work.

This course is delivered entirely by home study.

A comprehensive manual is provided, complete with many activities and exercises for you to practice as you study.

We will also provide you with a full version of Sage Instant Payroll - yours to keep!

Tutor marked assignments are submitted to your allocated tutor, so that they can help with any problems along the way, prior to you sitting an examination at home.

Course Aim:

A course for individuals who would like to gain or refresh their call handling skills.

Can be used as a stand-alone learning programme for self-study, or it can be mapped to the vocational qualifications for Call Handling Operations Level 3

"I found the course very easy to study and fitted in around my spare time when I wasn't at work in the job that the course was relevant for, any problems that I had with the course were only an email away, which was very helpful, if I see any other courses through MyCourse that are relevant to my job "Customer Contact Agent", I would definitely study again!

June Todd "

Course Aim:

The aim of this course is to improve on customer service skills and to introduce the importance of such skills.

Course Aim:

A course for individuals who want to increase their writing skills especially in the workplace or business environment

Course Aim:

A course for individuals who may be working in or would like to update their skills to enable them work in a call centre environment.

Course Aim:

This course is aimed at individuals who need a basic knowledge of Health and Safety issues.  May be suitable as an induction course for new employees.

This course is aimed at the business user and will help them become more assertive in any situation.

Course Aim:

The course covers the key introductory concepts of the Construction Industry

Course Aim:

A course for individuals who may be working with people or would like to become involved in this type of work

Course Aim:

A course for individuals who are involved in the delivery of presentations.  The course will teach you to prepare and plan your presentation.  You will also be taught the essentails of delivering a presentation.

New to Management?

This course will help you identify what a manager is, how to assert yourself and deal with difficult people in the workplace! 

Learn the Essentials of Management today!

Course Aim:

A course for individuals who would like to be able to get the most out of their meetings, maybe gain confidence when dealing with others

Course Aim:

A course for individuals who would like to implement a knowledge management system.

Course Aim:

This course is aimed at individuals who work within a team or group of employees.  You will be encouraged to learn about difficult employees and how to deal with conflict.

Course Aim:

A course for individuals who those working in diversified teams. You will build skills in communication and dealing with conflict with in your team.

Course Aim:

This course is aimed at those working in the tourism industry.  Its key topics relating to Scotland and Scottish Tourism.