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Mycourse Ltd
Tel 0845 862 0608
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Aim
A course designed to equip individuals who may be working with children or would like to become involved in this type of work.
Course Aim:
A course for individuals working within an organisation who would like to introduce more creativity or innovation both for themselves and for the organisation.
A course for individuals who would like to gain or refresh their call handling skills.
Can be used as a stand-alone learning programme for self-study, or it can be mapped to the vocational qualifications for Call Handling Operations Level 3
"I found the course very easy to study and fitted in around my spare time when I wasn't at work in the job that the course was relevant for, any problems that I had with the course were only an email away, which was very helpful, if I see any other courses through MyCourse that are relevant to my job "Customer Contact Agent", I would definitely study again!June Todd "
The aim of this course is to improve on customer service skills and to introduce the importance of such skills.
A course for individuals who want to increase their writing skills especially in the workplace or business environment
To provide information which will enable the learner to prevent or deal with emergency situations
A course for individuals who need to know about safety in the workplace. The course covers a number of safety issues.
A course for individuals who may be working in or would like to update their skills to enable them work in a call centre environment.
This course is aimed at individuals who need a basic knowledge of Health and Safety issues. May be suitable as an induction course for new employees.
This course is aimed at the business user and will help them become more assertive in any situation.
This course is delivered entirely by home study.
A comprehensive manual is provided, complete with many activities and exercises for you to practice as you study.
Tutor marked assignments are submitted to your allocated tutor, so that they can help with any problems along the way, prior to you sitting an examination at home.
We will provide you with a timed version of Sage Instant accounts to complete your course and examination. You will also have access to our learning management system to support your learning.
Assessments and mock examination are completed and marked by your tutor to ensure your progress.
We will provide you with a comprehensive manual to teach you the fundamental requirements of a manual book-keeper. You will also have access to an exercise manual with exercises to practice your knowledge.
Study both ICB Level I Certificate in Basic Book-keeping and ICB Level II Certificate in Computerised Book-keeping combined.
Pay for this course in instalments - please enquire!
Study both ICB Level I Certificate in Basic Book-keeping and ICB Level II Certificate in Manual Book-keeping combined.
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