Aim

A course designed to equip individuals who may be working with children or would like to become involved in this type of work.

This course is delivered entirely by home study.

A comprehensive manual is provided, complete with many activities and exercises for you to practice as you study.

We will also provide you with a full version of Sage Instant Payroll - yours to keep!

Tutor marked assignments are submitted to your allocated tutor, so that they can help with any problems along the way, prior to you sitting an examination at home.

 FREE delivery - next business day

Course Aim:

A course for individuals who would like to gain or refresh their call handling skills.

Can be used as a stand-alone learning programme for self-study, or it can be mapped to the vocational qualifications for Call Handling Operations Level 3

"I found the course very easy to study and fitted in around my spare time when I wasn't at work in the job that the course was relevant for, any problems that I had with the course were only an email away, which was very helpful, if I see any other courses through MyCourse that are relevant to my job "Customer Contact Agent", I would definitely study again!

June Todd "

Course Aim:

The aim of this course is to improve on customer service skills and to introduce the importance of such skills.

Course Aim:

A course for individuals who want to increase their writing skills especially in the workplace or business environment

Course Aim:

A course for individuals who may be working in or would like to update their skills to enable them work in a call centre environment.

Course Aim:

This course is aimed at individuals who need a basic knowledge of Health and Safety issues.  May be suitable as an induction course for new employees.

This course is aimed at the business user and will help them become more assertive in any situation.

Course Aim:

The course covers the key introductory concepts of the Construction Industry

Course Aim:

A course for individuals who may be working with people or would like to become involved in this type of work

Course Aim:

A course for individuals who are involved in the delivery of presentations.  The course will teach you to prepare and plan your presentation.  You will also be taught the essentails of delivering a presentation.

Course Aim:

This course is aimed at those working in the tourism industry.  Its key topics relating to Scotland and Scottish Tourism.

Course Aim:

A course for individuals who may be working in a social or care industry or those who would like to become more aware of disability and discrimination issues.

Course Aim:

A course for individuals who are considering a career in the hospitality industry or those who would like to brush up their skills.

Aim

A course for individuals who are working in the Scottish Tourism Industry and would like to build up their knowledge on the various regions within Scotland

An introductory course for those either working within this sector or those looking to move into a career in this area.

Aim

This is an introductory course aimed at learners who may want to explore the possibility of pursuing a career in the
construction or associated industries.