Course Aim:

A course for individuals who work within a team or group of employees.  You will be encouraged to learn about difficult employees and how to deal with conflict.

Course Modules:

• Managing Difficult People
• Resolving Conflict
• Providing Feedback

Time:

6 - 8 Hours

Attendance:

The course is delivered online.
The course can be started at any time.

Support Details

Tutor support is available by e-mail for 1 full calendar month

Access is for 12 full calendar months

Funding

This course is eligible for ILA Scotland funding