Aim This course is aimed at the business user and will help them become more assertive in any situation.
Course Aim:
A course for individuals who would like to be more assertive in their business situations.
Course Modules:
What is Assertiveness
Aggressive and Passive behaviour
Dealing with a complaint assertively
Making a request assertively
Time:
2 Hours
Attendance:
The course is delivered online.
The course can be started at any time.
Support Details
Tutor support is available by e-mail for 1 full calendar month
Access is for 12 full calendar months
Funding
This course is eligible for ILA Scotland funding.
