Course Aim:

A course for individuals who may be working in or would like to update their skills to enable them work in a call centre environment. 

Course Modules:

• The Call Centre Industry
• Call Centre Communication Skills
• Call Centre Customer Service
• Call Centre Telephone Sales

Time:

10 - 12  Hours

Attendance:

The course is delivered online.
The course can be started at any time.

Support Details

Support is available by e-mail for 1 full calendar month

Access is for 3 full calendar months

Funding

This course is eligible for ILA Scotland funding