Course Aim:

The aim of this course is to improve on customer service skills and to introduce the importance of such skills.

Course Modules:

• Communication with your customers
• Building a customer service team
• Creating customer loyalty
• Establishing service standards
• Working with upset customers
• Providing Superior Customer Service

Time: 6 - 8 Hours

Attendance:

The course is delivered online.
The course can be started at any time.

Support Details:

Tutor support is available by e-mail for 1 full calendar month

Access is for 12 full calendar months

Funding

This course is eligible for ILA Scotland funding