Course Aim:
A course for individuals who would like to gain or refresh their call handling skills.
"I found the course very easy to study and fitted in around my spare time when I wasn't at work in the job that the course was relevant for, any problems that I had with the course were only an email away, which was very helpful, if I see any other courses through MyCourse that are relevant to my job "Customer Contact Agent", I would definitely study again!
June Todd "
Course Modules:
- Good telephone practice
- Solving Problems
- Instructing others
- Managing yourself
- Products and services
Time:
2 - 3 hours
Attendance:
The course is delivered online.
The course can be started at any time.
Support Details
Tutor support is available by e-mail for 1 full calendar month
Access is for 12 full calendar months
Funding
This course is eligible for ILA Scotland funding
